Refund policy
Returns & Refunds — Curvy Waist SA
We offer a 30-day return policy. Returned items must be unworn with all original tags still attached.
How do I return or exchange an item?
Contact us at support@curvywaist.co.za within 30 days of receiving your order. Items returned without tags attached cannot be accepted.
Can I exchange for a different size?
Yes. Size exchanges are available provided the item still has its original tags attached, and Curvy Waist SA covers the return shipping cost for size exchanges.
Who pays for return shipping?
If you're returning an item for a refund (not a size exchange), return shipping is at your own cost. For size exchanges, Curvy Waist SA covers return shipping.
How long do refunds take?
Once we've received your returned item, refunds are processed within 5–7 business days, back to your original payment method.
Digital Products
Digital products (such as the Copy My Store ebook) are delivered instantly and are not covered by the 30-day return policy above, since they can't be returned once downloaded. No refunds are offered once the download link has been used. If you have a problem with your download, contact us at support@curvywaist.co.za before purchasing if unsure, or immediately after purchase if something's wrong.